Help & support
Contact VivaTest
A question before you buy, help with a kit, or an update on your order? Get in touch and we will help you find the information you need.
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Quick answers
Before you get in touch.
A few answers to help you get started. If you still need help, send us a message.
Where can I find delivery and tracking information?
Check your dispatch email for tracking information, and visit our shipping policy for delivery options. If you need help with an order, include your order number and the email address used at checkout.
Is my order sent in discreet packaging?
Yes. VivaTest orders are sent in discreet packaging. You can find more information on our delivery page.
Can you help me choose a test?
We can help with product information and point you towards useful guides. Start with our drug test comparison guide or test and health resources. For advice about symptoms or your health, speak to a qualified healthcare professional.
Where are the instructions for my kit?
Follow the instructions supplied with your specific kit. Our resource pages provide extra guidance. If something is missing or unclear, tell us the product name and include your order number if available.
How do I request a return or report a problem?
Read our return and refund policy, then contact us with your order number and a description of the issue. Please get in touch before sending an item back so we can confirm the next steps.
Can I enquire about a bulk or business order?
Yes. Choose “Bulk / business enquiries” in the form and tell us which products you need, the quantities and your preferred delivery timing.
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